Privacy policy

Effective Date: 26 February 2026

This Privacy Policy explains how Noetic (“the App”) collects, uses, stores, and protects your information when you use the App.

Noetic is developed and operated by a UK-based sole trader. For all privacy-related enquiries, please contact:
stefan@consultso.com

By using the App, you agree to the practices described in this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant international laws, the operator of Noetic acts as the Data Controller in respect of personal data collected through the App.

2. Information We Collect

We collect information necessary to provide and improve the App.

2.1 Information You Provide

When creating an account or using the App, you may provide:

  • Name

  • Email address

  • Date of birth

  • Account credentials

  • Content you create within the App (such as deadlines, checklist items, notes, and assistant interactions)

This information is required to create and manage your account and provide core functionality.

2.2 Automatically Collected Information

When you use the App, certain technical information may be collected automatically, including:

  • Internal unique user identifier

  • Device type and operating system version

  • App usage activity

  • Log and diagnostic data

  • Subscription entitlement status

Behavioural analysis and product improvement analytics are conducted using internal unique identifiers rather than directly identifiable personal data.

3. Subscriptions and Payments

All subscription payments are processed through Apple’s in-app purchase system (StoreKit).

  • Payment details are handled directly by Apple.

  • We do not collect or store payment card information.

  • RevenueCat is used to manage subscription entitlements and validation.

Please refer to Apple’s and RevenueCat’s privacy policies for information about their data practices.

4. Use of Artificial Intelligence Services

The App includes assistant functionality supported by third-party AI services, including the OpenAI API.

When you use assistant features:

  • Content you submit may be securely transmitted to OpenAI for processing.

  • Processing is used solely to generate responses within the App.

  • Content is not used by us for advertising.

  • Personal data is not intentionally submitted for the purpose of training third-party models.

  • Assistant interactions are not used to make automated decisions with legal or similarly significant effects.

AI functionality is used to enhance productivity features only.

5. How We Use Your Information

We use personal data to:

  • Provide and maintain your account

  • Deliver core productivity functionality

  • Provide subscription-based features

  • Generate assistant responses

  • Analyse product usage (via pseudonymous identifiers)

  • Improve reliability and performance

  • Provide support

  • Prevent misuse and protect security

  • Comply with legal obligations

We do not sell or trade personal information.

We do not use personal data for third-party marketing.

6. Lawful Basis for Processing

Where required by law, personal data is processed on the following lawful bases:

  • Contractual necessity (to provide the App)

  • Legitimate interests (improving and securing the App)

  • Legal obligations

  • Consent (where required)

7. Data Sharing

We share personal data only where necessary to operate the App:

  • Supabase (database hosting and authentication)

  • RevenueCat (subscription management)

  • OpenAI (assistant feature processing)

  • Infrastructure and hosting providers

These providers act as service providers or processors and are required to maintain appropriate security safeguards.

We do not sell personal information.

8. International Data Transfers

Because the App is available globally, data may be processed outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws.

9. Data Retention

We retain personal data:

  • For as long as your account remains active

  • As necessary to provide services

  • As required to comply with legal obligations

If you delete your account, personal data will be deleted or anonymised within a reasonable timeframe unless legally required to retain it.

Encrypted backups may persist for a limited period consistent with operational security practices.

10. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise your rights, contact:
stefan@consultso.com

If you are located in the UK or EU, you also have the right to lodge a complaint with your local supervisory authority.

11. Children’s Privacy

The App is not directed to children under 13 (or under 16 where required by local law). We do not knowingly collect personal information from children. If such information is identified, it will be deleted.

12. Security

We implement appropriate technical and organisational safeguards, including:

  • Encrypted transmission (HTTPS/TLS)

  • Secure authentication systems

  • Role-based access controls

  • Restricted administrative access

While reasonable safeguards are implemented, no system can be guaranteed completely secure.

13. Account Deletion

You may request deletion of your account by contacting:
stefan@consultso.com

Upon verification, personal data will be deleted or anonymised unless legally required to retain it.

14. Changes to This Policy

This Privacy Policy may be updated from time to time.

Where material changes are made, the effective date will be updated and, where appropriate, notice may be provided within the App.

Continued use of the App constitutes acceptance of the updated Privacy Policy.